Yup....great guys to deal with Chris.
I sent the head off today in a lil box I made...it was just big enough to accept a label. Cost me $3 to send it first class. Id of been out the head in many cases. I"ll take it!
RMS Cutthroat customer service
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Be fair.
Be fair.
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Shadowhntr
- Posts: 4614
- Joined: Wed Feb 10, 2016 4:47 pm
Re: RMS Cutthroat customer service
The element of surprise can never be replaced by persistence.
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Shadowhntr
- Posts: 4614
- Joined: Wed Feb 10, 2016 4:47 pm
Re: RMS Cutthroat customer service
Well here it is...Oct.19th...
I sent off the damaged Cutthroat head on Oct.12th...
I got back a brand new head today. It took 7 days total including the time it took to get there to get it back.
AND...I not only got a new broadhead...but it has been sharpened to a very fine edge. I'm thinking it just may be a tad more sharp then any of mine! Im totally impressed with RMS and their Cutthroats. It's hard to believe I'm the one that made a mistake ruining the head, and they sent me back a brand spanking new one completely ready to hunt and VERY sharp. All I had to do was send the bad head to them with a note that says please replace...thats it.
One piece of steel and single bevel, machined in a similar fasion as an Abowyer is...only cheaper, with a much better lifetime warranty! This one is 190gr glue on.
I sent off the damaged Cutthroat head on Oct.12th...
I got back a brand new head today. It took 7 days total including the time it took to get there to get it back.
AND...I not only got a new broadhead...but it has been sharpened to a very fine edge. I'm thinking it just may be a tad more sharp then any of mine! Im totally impressed with RMS and their Cutthroats. It's hard to believe I'm the one that made a mistake ruining the head, and they sent me back a brand spanking new one completely ready to hunt and VERY sharp. All I had to do was send the bad head to them with a note that says please replace...thats it.
One piece of steel and single bevel, machined in a similar fasion as an Abowyer is...only cheaper, with a much better lifetime warranty! This one is 190gr glue on.
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The element of surprise can never be replaced by persistence.
Re: RMS Cutthroat customer service
Can't beat that .
"Maybe the truly handicapped people are the ones that don't need God as much." ~ Joni Eareckson Tada
Re: RMS Cutthroat customer service
Been thinking of purchasing a bow from RMS a used bear.
Nothing clears a troubled mind like shooting a bow.
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Shadowhntr
- Posts: 4614
- Joined: Wed Feb 10, 2016 4:47 pm
Re: RMS Cutthroat customer service
RMS are great people.
The element of surprise can never be replaced by persistence.